Shipping & Returns

Everything you need to know about how we ship your order and how to return it. Have a question? Email info@baysidebrushco.com or call (305) 594-4953. See also our FAQ.

Start a return or exchange →

Shipping

Free US shipping on orders of $50 or more

US orders of $50 or more ship free by standard ground. Shipping for smaller orders is calculated at checkout. Expedited delivery is available at checkout for an additional cost.

Processing and delivery times

• Orders placed before 2:00 PM Eastern on a business day usually ship the same day; later orders ship the next business day.
• All orders ship from Miami, Florida.
• Standard delivery typically takes 3–6 business days within the US.
• You'll receive a tracking number by email when your order ships.

International shipping

• We ship to Canada and Mexico for an additional $12 shipping charge.
• Duties, import taxes and customs fees are the buyer's responsibility.
• If your billing address is different from your shipping address, processing may take a little longer while we verify payment.
• For other destinations, please contact us before ordering.

Returns & Exchanges

30-day returns

You can return eligible items within 30 days of the delivery date. To be eligible, items must be unused and in their original packaging.

What can't be returned

For health and hygiene reasons we can't accept:

• Brushes, combs and styling tools that have been used
• Any item whose sealed packaging has been opened
• Gift cards and final-sale items

How to start a return

1. Log in to your account and open the order you want to return.
2. Select the items and print the prepaid return label. You don't need to contact us first or request an authorization number.
3. Checked out as a guest? Email info@baysidebrushco.com with your order number and we'll start the return for you.

Or use our returns portal.

Return shipping fee and refunds

• A flat $6 return shipping fee is deducted from your refund to cover the prepaid label.
• The fee is waived if the return is our error, such as a defective item or one damaged in transit.
• Original shipping charges are non-refundable unless the return is due to our error.
• Approved refunds are issued to your original payment method within 5–10 business days of receiving and inspecting your return.
• Packages refused at delivery or returned as undeliverable are refunded less the original and return shipping costs.

Damaged or defective items

If your order arrives damaged or defective, contact us within 7 days of delivery at (305) 594-4953 or info@baysidebrushco.com with your order number and photos. Please reach out before sending anything back so we can file a claim with the carrier.

Warranty

Product defects outside the return window may be covered by the brand's warranty. See Our Warranty Coverage.

Governing law

These policies are governed by the laws of the State of Florida, without regard to conflict-of-law principles. See our Terms & Conditions for details.