Refund policy

Bayside Brush Co. offers a 30-day return policy on eligible products, starting from the date your order is delivered. To begin a return, log in to your account, open the order you'd like to return, and select the items — you'll be able to print a prepaid return label right away, with no need to contact us first or request an authorization number. If you checked out as a guest, email us at info@baysidebrushco.com with your order number to start your return. A flat $6 return shipping fee will be deducted from your refund to cover the label; this fee is waived if the return is the result of our error, such as a defective item or one damaged in transit. For health and hygiene reasons, we can only accept items that are unused and in their original packaging — brushes, combs, and styling tools that have been used, and any item whose sealed packaging has been opened, are not eligible for return, along with gift cards and final sale items. Original shipping charges are non-refundable unless the return is due to our error, and packages refused at delivery or returned as undeliverable will be refunded less the original and return shipping costs. If your order arrives damaged or defective, please contact us within 7 days of delivery at 305-594-4953 with your order number and photos so we can file a claim with the carrier — please reach out before returning damaged items so we can assist you. Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days.