FAQ
Answers to the questions we hear most about our brands, orders, shipping, returns and brush care. Can't find what you need? Email info@baysidebrushco.com or call (305) 594-4953.
About Bayside Brush Co.
Who is Bayside Brush Co.?
Bayside Brush Co. is a specialty retailer of hair brushes, combs, hair accessories and grooming tools, based in the Miami, Florida area. We opened our first store in July 1993 at Bayside Marketplace in Miami and have been selling heritage brushes and accessories ever since. Read our story.
Is Bayside Brush Co. an authorized Kent retailer?
Yes. Bayside Brush Co. is the exclusive authorized US distributor of Kent Brushes, the English brushmaker founded in 1777 and holder of a Royal Warrant. Kent UK no longer ships directly to the United States, so we stock the Kent range here and ship it from Florida. Shop Kent.
Which other brands do you distribute?
We are also the authorized US distributor for Camila Paris (hair accessories handmade in France since 1993), Giorgio (brushes and handmade sawcut combs), Camila Solingen (manicure tools from Solingen, Germany) and Sohyo.
How do I know I'm buying genuine products?
Everything sold on baysidebrushco.com comes straight from the brand. We have seen look-alike websites copying our product photos and brand names. If a site offers Kent or Camila Paris at prices that look too good to be true, has no US phone number, or uses a domain other than baysidebrushco.com, please check with us before ordering.
Orders & Shipping
Do you offer free shipping?
Yes. US orders of $50 or more ship free by standard ground. Shipping for smaller orders is calculated at checkout. Expedited shipping is available at checkout for an additional charge.
How fast will my order ship?
Orders placed before 2:00 PM Eastern on a business day usually ship the same day; later orders ship the next business day. Orders ship from Miami, Florida and typically arrive in 3–6 business days.
Do you ship internationally?
We ship to Canada and Mexico for an additional $12 shipping charge. Any duties or import taxes are the buyer's responsibility. For other countries, contact us before ordering.
How can I track my order?
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. You can also log in to your account to see your order status.
Returns, Exchanges & Warranty
What is your return policy?
You can return eligible items within 30 days of delivery. Items must be unused and in their original packaging. For health and hygiene reasons, brushes, combs and styling tools that have been used, and items whose sealed packaging has been opened, can't be returned. Gift cards and final-sale items are not returnable. See our full Shipping & Returns page.
How do I start a return?
Log in to your account, open the order and select the items you want to return. You can print a prepaid return label right away. If you checked out as a guest, email info@baysidebrushco.com with your order number.
Is there a return shipping fee?
A flat $6 return shipping fee is deducted from your refund to cover the label. The fee is waived if the return is our error, such as a defective item or one damaged in transit. Refunds go back to your original payment method within 5–10 business days after we receive and inspect the return.
My order arrived damaged. What should I do?
Contact us within 7 days of delivery at (305) 594-4953 or info@baysidebrushco.com with your order number and photos. Please reach out before sending anything back so we can file a claim with the carrier.
Do your brushes come with a warranty?
Yes. Warranty coverage depends on the brand. See Our Warranty Coverage for the details for Kent, Camila Paris and Giorgio, and how to register your product.
Choosing a Brush or Comb
Which hair brush is right for my hair type?
Fine or thin hair usually does best with a soft pure boar bristle brush. Thick or coarse hair needs a mixed boar-and-nylon brush or a paddle brush. Curly and coily hair is best detangled wet with a wide tooth comb or flexible detangling brush. Our Ultimate Hair Brush Guide walks through every hair type.
What's the difference between boar bristle and nylon bristles?
Natural boar bristles move your scalp's natural oils along the hair, which adds shine and smooths frizz. Nylon pins are firmer and better at getting through thick hair and tangles. Mixed brushes combine both. Read the boar bristle buyer's guide.
What does "sawcut" or "handmade" mean for combs?
Sawcut combs are cut from a sheet of cellulose acetate, then each tooth is hand-polished so the edges are smooth and rounded. Cheaper molded combs often have a seam along each tooth that can snag and split hair.
Are your hair accessories made in France?
Camila Paris accessories are made in France from cellulose acetate, a plant-based material that is polished by hand for a smooth, glossy finish. Learn about Camila Paris.
Care & Cleaning
How do I clean my hair brush?
Remove trapped hair every few uses and wash the bristles every 1–2 weeks in lukewarm water with a little mild soap. Never soak a wooden, boar bristle or cushion brush. Dry bristles-down at room temperature. Our step-by-step guide covers every brush type: How to Clean a Hair Brush.
How long does a quality brush last?
With proper care, a well-made natural bristle brush from Kent can last for decades. Replace any brush when the bristles soften and splay, or when a cushion pad cracks.
Contact
How can I reach customer service?
Email info@baysidebrushco.com, call (305) 594-4953, or use our contact form.